We want you to be confident ordering from Access Communications. This page explains how returns work for faulty items and for items we send incorrectly.
Faulty or incorrect items
If your order arrives faulty, or we send you the wrong item, contact us within 7 days of delivery. We will arrange the return and cover the freight, and we will supply the return label. Once we receive the item, your refund is processed within 3 days.
Change of mind
We do not accept returns for change of mind. Please check the product details, specifications and quantity before you order. If you are unsure which product suits your job, contact us and our team will help.
Incorrect orders
If the wrong item was ordered, it cannot be returned.
How to start a return
Contact our Seven Hills office on 02 9414 8888, or use our contact form. Please include your order number and a short description of the problem, with a photo if you can.
Warranty
Access Communications branded products are covered by our Limited Lifetime Warranty. Third-party brands carry the manufacturer's warranty.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. This policy does not limit those rights.